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  • Part 1: Introduction

    Chapter 1: The Exceptional Manager: What You Do, How You Do It

    Chapter 2: Management Theory: Essential Background for the Successful Manager

    Part 2: the Environment of Management

    Chapter 3: The Manager’s Changing Work Environment & Ethical Responsibilities: Doing the Right Thing

    Chapter 4: Global Management: Managing Across Borders

    Part 3: Planning

    Chapter 5: Planning: The Foundation of Successful Management

    Chapter 6: Strategic Management: How Exceptional Managers Realize a Grand Design

    Chapter 7: Individual & Group Decision Making: How Managers Make Things Happen

    Part 4: Organizing

    Chapter 8: Organizational Culture, Structure, & Design: Building Blocks of the Organization

    Chapter 9: Human Resource Management: Getting the Right People for Managerial Success

    Chapter 10: Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager

    Part 5: Leading

    Chapter 11: Managing Individual Differences & Behavior: Supervising People as People

    Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace

    Chapter 13: Groups & Teams: Increasing Cooperating, Reducing Conflict

    Chapter 14: Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader

    Chapter 15: Interpersonal & Organizational Communication: Mastering the Exchange of Information

    Part 6: Controlling

    Chapter 16: Control & Quality Control Improvement: Techniques for Enhancing Organizational Effectiveness

    Appendix:

    The Project Planner's Toolkit: Flowcharts, Gantt Charts, & Break-Even Analysis